Realm Investment Management Limited ‘The Firm’ is an FCA Regulated Firm and this privacy notice explains how we use any personal information we collect about you.
The Firm is registered in the UK and its registered address is The Clock Tower, 5 Farleigh Court Old Weston Road, Flax Bourton, Bristol, BS48 1UR. Its company registration number is 11208504.
About our Privacy Notice
For the purposes of data protection law, we are a data controller in respect of your personal data.
The firm is responsible for ensuring that it uses your personal data in compliance with data protection law.
This privacy notice applies if you are a client, a prospective client, an intermediary or a client of an intermediary. The privacy notice sets out the basis on which any personal data about you that you provide to us, that we create, or that we obtain about you from other sources, will be processed by us. Please take the time to read and understand this privacy notice.
What information do we collect about you?
We collect information about you when you engage us for discretionary investment services and portfolio management. This information will relate to your personal and financial circumstances. It may also include special categories of personal data such as data about your health, if this is necessary for the provision of our services.
We may also collect information when you voluntarily complete any client surveys or provide feedback to us.
Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We’ll use your information collected from the website to personalise your repeat visits to the site.
Personal information that could be collected by us on our Website:
- via enquiry, registration, claim forms, feedback forms and forums;
- when you purchase any of our products or services;
- when you fill out a survey, or vote in a poll on this website;
- through feedback forms and web analytics tags; and
- when you provide your details to us either online or offline.
In addition, we may also collect IP addresses via a web analytics package.
Information we obtain from other sources
We will potentially receive information from agents, financial advisers and introducers including your personal details (which may include information about your health), contact details and relevant assets or policy details for the purposes of entering into and administering your agreement with us.
Why do we need to collect and use your personal data?
The primary legal basis that we intend to use for the processing of your data is for the performance of our contract with you. The information that we collect about you is essential for us to be able to carry out the services that you require from us effectively. Without collecting your personal data we’d also be unable to fulfil our legal and regulatory obligations.
Where special category data is required we’ll obtain your explicit consent to collect and process this information.
How will we use the information about you?
We collect information about you to provide you with the services for which you engage with us.
You have the right to object to the use of your data for processing based on legitimate interests or the performance of a task mentioned above. However, please be aware that should you object to the use of your data it is high likely that we will not be able to provide our agreed services for you.
Who might we share your information with?
If you agree, we may email you about other products or services that we think may be of interest to you.
We won’t share your information for marketing purposes with any other companies outside of the firm.
To deliver our services to you effectively we may send your details to third parties such as those that we engage for professional compliance, accountancy, trading, your financial advisers, custodian or legal services as well as product and platform providers and life offices and SIPP Providers.
Where third parties are involved in processing your data we’ll have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they will only act in accordance with our written instructions.
Where it is necessary for your personal data to be forwarded to a third party we will use appropriate security measures to protect your personal data in transit.
To fulfil our obligations in respect of prevention of money-laundering and other financial crime we may send your details to third party agencies for identity verification purposes.
Realm will also take all reasonable steps to ensure that any personal data that you provide via the Website is kept secure. Although we endeavour to protect your personal data, because of the nature of the Internet, we cannot guarantee the security of your data transmitted to the Website and any inward transmission of data is carried out at your own risk.
How long do we keep hold of your information?
In principle, your personal data shouldn’t be held for longer than is required under the terms of our contract for services with you. However, we are subject to regulatory requirements to retain data for specified minimum periods. We also reserve the right to retain data for longer than this due to the possibility that it may be required to defend a future claim against us. In any case, we will not retain your personal data for longer than 5 years from the end of our regulatory obligations to retain the data.
You have the right to request deletion of your personal data. We’ll comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.
How can I access the information you hold about me?
You have the right to request a copy of the information that we hold about you. If you’d like a copy of some or all of your personal information please email or write to us using the contact details noted below.
When your personal data is processed by automated means you have the right to ask us to move your personal data to another organisation for their use.
We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.
Therefore, if you believe that there may be an error in any of the information that you have submitted via the website or held by us please email: firstname.lastname@example.org and we will review your records and amend them as soon as possible.
We’d like to send you information about our products and services which may be of interest to you. If you’ve agreed to receive marketing information, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us by email or post
For more general information on cookies see the Wikipedia article on HTTP Cookies.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites may set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
What can you do if you are unhappy with how your personal data is processed?
If you have a complaint in relation to the Website, or how Realm handle your data, please contact us at:
Realm Investment Management Limited
84 Eccleston Square
You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:
Information Commissioner’s Office
0303 123 1113 (local rate)
How to contact us
Or write to us at: –
The Data Protection Officer
Realm Investment Management Limited
84 Eccleston Square